FAQ

The questions extractors ask, answered.

Shipping, payment, micron size, and warranty. If your question isn't here, we answer fast on WhatsApp.

Ordering and delivery

How much is shipping, and how long does it take?

Shipping is priced by region, and delivery time starts once payment is confirmed:

RegionShippingDelivery time
São PauloR$ 19.90up to 3 days
South and SoutheastR$ 27.90up to 5 days
Central-West and NortheastR$ 39.90up to 9 days
NorthR$ 49.90up to 14 days

Orders over R$ 500 ship free to any region. Orders heavier than 1 kg carry a per-kilo surcharge — the cart shows the exact amount before you check out.

What payment methods do you accept?

Pix is the fast way: you place the order, the QR code shows up on screen, you pay, and the team confirms the payment. Done — the order goes into the shipping queue.

Boleto (bank slip) and card are handled over WhatsApp: (13) 99773-8294. Send us your order and the team sends you the payment link.

Equipment

How do I choose the bag's micron size?

Micron size is the mesh opening, in microns. Each range has a job in the sequence — from the wash to the finest collection:

  • 220u — wash: holds back the plant matter and does the initial cleanup.
  • 160u and 120u — filtering and collection: large, mature trichomes, where the volume is.
  • 90u and 73u — premium collection: the cleanest trichomes, the ones that earn the high stars.
  • 45u and 25u — fine collection: small trichomes, in smaller amounts, so nothing goes to waste.

For pressing rosin, the rule changes: flower calls for a 90u to 220u bag; hash, the finer the better — 25u to 37u. If you're starting out, a kit takes care of it: the sequence comes ready-made, from the largest micron to the smallest.

What's the difference between the Full Mesh and Clássicas lines?

Full Mesh: the entire body of the bag is mesh. Water drains faster and more evenly, which speeds up filtering — it's the line for people who run big washes, often. Ranges from 18 to 125 liters.

Clássicas: fabric body with a waterproof side closure and a filter screen at the bottom. Available in 5 and 18 liters — the entry point for people starting out or washing on a smaller scale.

Both lines use food-grade nylon and reinforced stitching. What changes is the water flow and the size of the run, not the quality of the materials.

Does the equipment come with a warranty?

It does. Manufacturing defects — stitching that opens, welds that fail, seals that don't seal — are covered by the 90-day legal warranty under Brazil's Consumer Defense Code (CDC), starting from the day it's delivered.

If a problem shows up, send a photo or video on WhatsApp (13) 99773-8294 with your order number. The team reviews it and makes it right: a replacement, an exchange, or a refund. The details are on the returns and exchanges page.

Contact and what's next

Is it true a 6 Stars app is coming?

It is. For now, that's all we're saying — the equipment was just the first act. Join the waitlist and you'll hear about it first.

How do I reach 6 Stars?

The fastest way is WhatsApp: (13) 99773-8294. We also answer by email at contato@6starsextract.com and on Instagram at @6starsbrasil. Equipment, orders, reseller questions: send it over.

Didn't find the answer?

Message us on WhatsApp and the team will answer — from choosing a micron size to checking on an order.

Talk to 6 Stars
FAQ · 6 Stars Extract