Returns and exchanges
Something went wrong? We'll make it right. No fine print.
This page exists so you know exactly what to expect before you even buy. The short version: 7 days to change your mind, a 90-day warranty against defects, and a lost package is our problem.
You have 7 days to change your mind
Bought it and changed your mind? Brazil's Consumer Defense Code (art. 49) guarantees 7 calendar days, from the date of delivery, to back out of any purchase made outside a physical store. No reason needed.
In that case, you get back everything you paid — product and shipping. The one condition: the product has to come back unused, with its tags and packaging.
How to request an exchange or return
Message us on WhatsApp (13) 99773-8294 with your order number and the reason. The team replies with return shipping instructions — you're not left figuring out where to send it or how to ship it.
Used products can't be returned
The right to change your mind applies to unused products. A bag that's been in the water, a screen that's been sifted on, a tube that's had gas through it: none of that goes back into stock, and the change-of-mind return doesn't apply.
The exception is a defect. If the product failed under normal use, that's a warranty case — and then it doesn't matter if it was used. That's the next section.
Manufacturing defects: 90-day warranty
Stitching that opens, welds that fail, seals that don't seal, mesh that tears under normal use: manufacturing defects carry a 90-day legal warranty, from the date of delivery (CDC art. 26).
Send a photo or video of the problem on WhatsApp, with your order number. The team reviews it and makes it right: a replacement part, an exchange, or your money back — whichever makes the most sense for your case, worked out with you.
Normal wear and tear, or damage from misuse (mesh scrubbed hard, exposure to excessive heat, cuts), isn't a manufacturing defect.
A lost shipment is our problem
If tracking stopped or the order didn't arrive on time, let us know. The fight with the carrier is 6 Stars' fight, not yours: we file the claim, and you choose — a new shipment or a full refund. You don't take the hit for a package that went missing in transit.
Refund timeline
Change-of-mind or defect returns: the refund goes out after the product arrives back and is inspected — within 7 business days of the inspection.
Pix payments come back by Pix, to the originating account. Card purchases are reversed on your statement — the reversal can take up to two billing cycles to show up, and that timing is the card issuer's, not ours. Boleto (bank slip) payments come back by Pix or bank transfer to the account you give us.
For lost shipments, there's no waiting on an inspection: once the loss is confirmed with the carrier, the refund goes straight out.
Need to exchange or return?
Send your order number on WhatsApp and the team handles the rest.